FAQs 

General Questions

Let our team of Sales Advisors help you find the best solutions for your park.
We are located in Kingston, WA with warehouses in both Kingston and Kansas City, MO to better service our customers across the US and Canada.

Orders 

If ordering online makes you want to pull your hair out please don't do that - give us a call at 800-800-2811 and one of our knowledgeable Sales Advisors will be able to help you out. If you would like to place an order you will need to first create an account here.
Unfortunately our shipping calculator is not smart enough to know how to pack boxes in order to save you the most money (the a job for the humans) and that causes it to show very inflated shipping rates. Because of this issue we DO NOT charge or even authorize your cards when you place your online order. After you place your order it is sent to our E-Commerce Coordinator to be review and changed before you card is charged. If you would like us to call you and let you know the exact shipping amount before charging your card please say so in the customer notes section of the online order form.
If your order is placed between 8:30am-3:30pm EST Monday through Friday it will ship the same day. If it is not it will ship the next day.
Contact us at 1-800-800-2811 8:30am EST to 5pm PST (Monday to Friday) or reach out live our Live Chat (lower righthand corner) or Email us at [email protected]
Contact us at 1-800-800-2811 8:30am EST to 5pm PST (Monday to Friday) or reach out live our Live Chat (lower righthand corner) or Email us at [email protected] Please be aware there is a 25% restocking fee for the order total.
Contact us at 1-800-800-2811 8:30am EST to 5pm PST (Monday to Friday) or reach out live our Live Chat (lower righthand corner) or Email us at [email protected] How To Return An Item Your item must be in its original UNUSED condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 1. Please contact USG for a Return Goods Allowance (RGA) 2. Ship your returned item to: Utility Supply Group, 26519 Bond RD NE, Kingston, WA 98346 3. Include in your package the RGA issued by USG. 4. Credit will be issued when items are received and verified to be in resalable condition Restocking Fee All items are subject to a 25% restocking fee; this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. Exchanges If your return is to exchange for another product, we may waive the Restocking Fee.

Payments

We Visa, Mastercard, American Express, Discover. We also accept e-checks and mail-in checks.
We do not unless you are having the item shipped to a location in Washington state.
We will charge your card on the same day we receive you order if placed between 8:30am to 4:30pm Monday through Friday. Otherwise you will be charged the next business day.

Electrical Layouts

YES WE CAN! We charge $20/site but that money is taken as a store credit to be use toward your next purchase with us. Another bonus is your getting your layout created and reviewed by people our understand and are a part the NEC code making process.
  • Load calculations and voltage drop calculations per NEC guidelines.
  • A recommended circuit layout on your site plan.
  • Drawings and specifications for materials such as: Pedestals, meters, distribution panels, utility metering, wire and lighting.
  • An Itemized bill of materials and detailed price quotation.
  • Please send any questions you might have to [email protected]

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